Privacy policy
Last Updated: March 2026
Welcome to Joyliveo (operated by Bridge Information Technology CO.,LIMITED). We respect your privacy and are committed to protecting your personal data.
● Privacy Policy Summary (TL;DR)
● What we collect: Contact info, shipping details, payment info, and device data.
● Why we collect it: To process your orders, prevent fraud, and send optional marketing updates.
● Your control: You can opt out of marketing and request data deletion at any time.
● Third parties: We share data with trusted partners (like Shopify and shipping carriers) ONLY to fulfill our services. We do not sell your personal information.
1. Information We Collect When you visit or make a purchase on our website, we collect certain information:
● Information you provide directly: Your name, email address, shipping and billing address, and payment information (processed securely).
● Information collected automatically: Your IP address, device type, browser type, and how you interact with our website (using cookies and similar technologies).
2. How We Use Your Information We use your personal information to:
● Process your payments and fulfill your orders.
● Communicate with you about your order or customer service inquiries.
● Screen our orders for potential risk or fraud.
● Send you marketing emails (only if you have opted in). You can unsubscribe at any time.
3. How We Share Your Information We share your information with third parties only to help us provide our Services:
● Service Providers: We share data with payment gateways and shipping carriers to process and deliver your orders.
● Legal Compliance: We may share your information to comply with applicable laws, respond to lawful requests, or protect our rights.
4. Cookies and Tracking We use cookies to improve your shopping experience, remember your cart items, and analyze site traffic. You can choose to disable cookies through your browser settings, but some features of our website may not function properly.
5. Your Privacy Rights Depending on where you live (such as the EEA, UK, or certain US states), you have the right to:
● Access the personal information we hold about you.
● Request correction of inaccurate data.
● Request deletion of your personal information.
● Opt-out of targeted advertising.
To exercise any of these rights, please contact us at support@joyliveo.com. We will not discriminate against you for exercising your privacy rights.
6. International Data Transfers Our store is hosted by Shopify. Your information may be transferred to, stored, and processed outside of your home country (including in the United States and Canada). We ensure that such transfers are protected by appropriate legal safeguards.
7. Data Retention We will keep your personal information only for as long as necessary to fulfill the purposes outlined in this policy, such as maintaining your account, complying with legal obligations, and resolving disputes.
8. Children's Privacy Our website is not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal data from children.
9. Changes to This Policy We may update this Privacy Policy occasionally to reflect changes in our practices or for legal reasons. We will post the updated version on this page with a new "Last Updated" date.
10. Contact Us If you have questions about this Privacy Policy or want to exercise your rights, please contact us:
● Email: support@joyliveo.com
● Entity: Bridge Information Technology CO.,LIMITED
● Address: RM 7022, BLK D7, 7/F, Tak Wing Industrial Building, 3 Tsun Wen Road, Tuen Mun, N.T., Hong Kong