Terms of service

OVERVIEW Welcome to Bridge Information Technology CO.,LIMITED. We are delighted to help you bring more joy and vitality to your pets' lives. By using our Services, you agree to the following terms. We’ve kept them as clear as possible to ensure your peace of mind.

SECTION 1 - ACCESS AND ACCOUNT By using our Services, you confirm that you are at least the age of majority in your region, or that you have given us consent to allow your minor dependents to use this site. You must provide accurate, current, and complete information (such as email and shipping address) when making a purchase. You are responsible for keeping your account credentials secure. You may not transfer or sell your account to anyone else.

SECTION 2 - OUR PRODUCTS We try to display our products and colors as accurately as possible. However, we cannot guarantee that your device's screen will reflect the exact color or quality of the actual product. We reserve the right to change product descriptions, discontinue products, or limit order quantities at any time without notice.

SECTION 3 - ORDERS Placing an order is an offer to purchase. We reserve the right to accept or decline any order. Your order is confirmed only after we process your payment. If we cancel or change your order, we will try to notify you via the email or phone number provided. Your purchases are subject to our Refund Policy [https://joyliveo.com/policies/privacy-policy]. You confirm that your purchases are for personal use, not for commercial resale.

SECTION 4 - PRICES AND BILLING Unless stated otherwise, our prices do not include sales taxes, VAT, shipping, or import charges. As an international buyer, you are responsible for any customs duties, taxes, or clearance fees required by your country.

SECTION 5 - SHIPPING AND DELIVERY Delivery times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers, customs, or events outside our control. Once we hand the products to the carrier, the risk of loss transfers to you.

SECTION 6 - INTELLECTUAL PROPERTY All content on our Services (trademarks, images, text, design) is owned by Bridge Information Technology CO.,LIMITED or our licensors, and is protected by intellectual property laws. You may use our site for personal, non-commercial purposes only. You may not copy, modify, or distribute our content without written permission.

SECTION 7 - OPTIONAL TOOLS We may provide access to third-party tools (like translation or tracking apps). We provide these tools "as is" without warranties. We are not liable for any issues arising from your use of these third-party tools.

SECTION 8 - THIRD-PARTY LINKS Our store may contain links to third-party websites. We are not responsible for their content or accuracy. Please review third-party policies carefully before engaging in any transaction with them.

SECTION 9 - RELATIONSHIP WITH SHOPIFY Our store is hosted on Shopify Inc. However, your purchases are made directly with Bridge Information Technology CO.,LIMITED. You agree that Shopify is not responsible for any issues, damages, or claims related to your purchases from us.

SECTION 10 - PRIVACY POLICY Your personal information is handled according to our Privacy Policy, which you can view here [https://joyliveo.com/policies/privacy-policy]. Because we use Shopify, your data will also be processed by Shopify and may be transferred internationally.

SECTION 11 - FEEDBACK If you send us ideas, suggestions, or reviews ("Feedback"), you grant us the right to use, edit, and publish them freely without compensation. We are not obligated to keep Feedback confidential. You must ensure your Feedback does not violate any third-party rights or contain malicious code.

SECTION 12 - ERRORS AND OMISSIONS Occasionally, there may be typos or errors regarding product details, pricing, or availability. We reserve the right to correct these errors and update information or cancel orders at any time without prior notice.

SECTION 13 - PROHIBITED USES You may not use our Services to: (a) do anything unlawful; (b) violate intellectual property rights; (c) harass or harm others; (d) submit false information; (e) spread viruses or malware; (f) collect others' personal information; or (g) use automated tools (like bots or scrapers) to access our site. We may terminate your access if you violate these rules.

SECTION 14 - AGENTS If you use automated software ("Agents") to interact with our site, the Agent must clearly identify itself in its network requests. Agents must not mimic human behavior, bypass security measures, or hide their identity. We reserve the right to block any automated access.

SECTION 15 - TERMINATION We may terminate your access to our Services at any time without notice if you violate these Terms. Sections regarding Intellectual Property, Liability, and Governing Law will survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES OUR SERVICES AND PRODUCTS ARE PROVIDED 'AS IS' WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED.

SECTION 17 - LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY LAW, Bridge Information Technology CO.,LIMITED AND OUR PARTNERS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR DATA) ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS.

SECTION 18 - INDEMNIFICATION You agree to protect and hold harmless Bridge Information Technology CO.,LIMITED and our partners from any claims, damages, or fees (including attorney's fees) resulting from your breach of these Terms or violation of any law.

SECTION 19 - SEVERABILITY If any part of these Terms is found to be unlawful or unenforceable, the rest of the Terms will remain in full effect.

SECTION 20 - ENTIRE AGREEMENT These Terms represent the entire agreement between you and us, overriding any past communications. Any failure by us to enforce a right does not mean we waive that right.

SECTION 21 - ASSIGNMENT You may not transfer your rights under these Terms to anyone else without our permission. We may transfer our rights and obligations at any time without notice.

SECTION 22 - GOVERNING LAW These Terms are governed by the laws of Hong Kong S.A.R. Any disputes shall be resolved in the courts of Hong Kong.

SECTION 23 - CHANGES TO TERMS We may update these Terms at any time by posting changes on our website. Your continued use of the site means you accept the updated Terms.

SECTION 24 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at support@joyliveo.com.

Our contact information is posted below: Email: support@joyliveo.com Company: Bridge Information Technology CO.,LIMITED Address: RM 7022, BLK D7, 7/F, Tak Wing Industrial Building, 3 Tsun Wen Road, Tuen Mun, N.T., Hong Kong