Shipping policy
Thank you for shopping at Joyliveo! We partner with reliable international carriers to deliver pet joy directly to your door. Please review our shipping process below.
1. Order Processing Time All orders are processed and dispatched within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Estimated Shipping Times We ship globally. Delivery times depend on your location. Once your order is processed, here is what you can expect:
● United States & Canada: 8 - 15 business days
● Most European Countries: 8 - 15 business days
● Mexico: 15 - 30 business days
● Rest of the World: 7 - 30 business days
Please note: These are estimated delivery times. Actual delivery may occasionally take longer due to customs processing, local postal delays, or public holidays.
3. Order Tracking When your order ships, we will send you an email with a tracking number. Please allow up to 48-72 hours for the tracking information to become active in the carrier's system. You can track your package directly on our website or through the carrier's link provided in the email.
4. Customs, Duties, and Taxes For international orders, your shipment may be subject to import taxes, customs duties, and fees levied by the destination country. Joyliveo is not responsible for these charges. If applied, they are your responsibility as the customer. Please check with your local customs office for more information.
5. Delayed or Lost Packages While we do our best to ensure timely delivery, we cannot control delays caused by customs or postal services. If your order has not arrived within the maximum estimated timeframe (30 business days), please contact us at support@joyliveo.com with your order number, and we will look into it immediately.
6. Incorrect Shipping Addresses Please double-check your shipping address at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer. If you realize you made a mistake, please email us immediately. Once the order is dispatched, we cannot change the address.