Refund policy

We want you and your pets to be completely happy with your Joyliveo purchase. If things don’t go as planned, our team is here to help.

1. Damages and Quality Issues Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, please email us at support@joyliveo.com within 3 business days of receiving your package. Please include your order number, name, and clear photos of the issue. Claims submitted after 3 days may not be accepted.

2. 30-Day General Return Window For "change of mind" returns, you have 30 days from the delivery date to request a return. To be eligible, the item must be in the same condition that you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

3. Exchanges The fastest way to ensure you get what you want (for example, a different size or color) is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

4. How to Start a Return

  ● Step 1: Contact us at support@joyliveo.com to request a return. Please do not send items back without our prior approval.

  ● Step 2: Once approved, we will provide you with the return shipping address and instructions.

  ● Note: Unless the item is defective or the return is due to our error, customers are responsible for paying the return shipping costs.

5. Non-Returnable Items For hygiene and safety reasons, certain types of items cannot be returned:

  ● Pet Hygiene & Grooming: Used pet brushes, clippers, or opened sanitary items.

  ● Custom Products: Personalized items or special orders.

  ● Final Sale: Items purchased during a final clearance or digital gift cards.

6. European Union 14-Day Cooling-Off Period If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason, provided the item is in its original, unused condition.

7. Refunds Once we receive and inspect your return, we will notify you if the refund is approved. Approved refunds will be automatically credited to your original payment method within 5-7 business days. If 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@joyliveo.com.